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Your Privacy Matters

Privacy Policy

Effective Date: September 7, 2025

At Drooleo Foods ("we", "our", or "us"), we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile application, and related services.

1. Information We Collect

  • Personal Information: Name, email, phone number, delivery address, and payment details.
  • Order Information: Items ordered, preferences, and order history.
  • Device & Usage Data: IP address, browser type, operating system, location (if enabled), and app interactions.

2. How We Use Your Information

  • To process and deliver your orders
  • To communicate order updates and promotions
  • To improve our website, app, and services
  • To enhance security and prevent fraud
  • To comply with legal obligations

We may also use your information to process refunds or cancellations, in line with our Terms & Conditions and Refund Policy.

3. Platform-Specific Information

  • Website: We use cookies to improve browsing, manage sessions, remember preferences, and analyze usage. You can disable cookies in your browser settings, but some features may not work properly.
  • Mobile App: We may collect location and usage data to provide location-based services, app analytics, and personalized experiences.

4. Sharing Your Information

We do not sell your data. We may share limited information with:

  • Delivery partners for fulfilling orders
  • Payment gateways for secure transactions
  • Analytics or marketing tools (if you opt in)
  • Legal authorities if required by law

5. Third-Party Services

We may use third-party services that have their own Privacy Policies, including:

6. Data Security

We use encryption and secure servers to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

  • Access, update, or delete your data
  • Opt out of marketing communications, including SMS, WhatsApp, email, and push notifications
  • Request data deletion at any time

We may send you offers, promotions, or order updates through SMS, WhatsApp, email, or in-app notifications. If you do not wish to receive these, you can disable notifications in your device settings, unsubscribe from messages, or contact us directly at contact@drooleo.com. Once we receive your request, we will stop sending promotional communications.

8. Children’s Privacy

Our services are suitable for users of all ages. If children use our app or website, it is recommended that they do so under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children under 13. Any personal information collected from users under 13 will be handled in accordance with applicable privacy laws and deleted promptly if collected inadvertently.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, we will securely delete or anonymize it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with the new effective date.

11. Contact Us

This Privacy Policy is intended to comply with applicable data protection laws in India, including the Information Technology Act and the Digital Personal Data Protection Act (DPDP) 2023.

12. Data Deletion Requests

12.1 Right to Deletion

You have the right to request deletion of your personal data and account. We will honor your request within 30 days of verification.

12.2 How to Request Deletion

You can request data deletion through:

12.3 Verification Process

For security purposes, we may require:

  • Account verification
  • Identity confirmation
  • Additional information to prevent unauthorized deletions

12.4 What We Delete

Upon valid request, we permanently delete:

  • Account registration information
  • Personal identification data
  • Order and transaction history
  • Saved preferences and settings
  • Any other personal data associated with your account

12.5 Exceptions

We may retain certain data when required by law:

  • Transaction records for accounting purposes (as required by tax laws)
  • Fraud prevention data
  • Legal compliance records

12.6 Confirmation

We will send email confirmation once your data has been permanently deleted from our systems.

12.7 Contact

For data deletion requests or questions, contact our Data Protection Officer at:

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