Effective Date: September 7, 2025

At Drooleo Foods, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds may be requested.

1. Order Cancellation

• Orders may be cancelled only before they are accepted by the restaurant or delivery partner.
• Once an order has been prepared or dispatched, it cannot be cancelled.
• If you wish to cancel an order, please use the in-app cancellation option (if available) or contact our support team immediately at contact@drooleo.com.

2. Refunds

• Refunds will be processed if:
  • The order was not delivered due to partner/technical error.
  • The payment was deducted but the order did not go through.
  • The item you ordered is unavailable and cannot be delivered.
• Refunds, if approved, will be credited back to the original payment method within 5–7 business days, depending on your bank or payment provider.
• Delivery charges are non-refundable, except in cases where the issue is caused by us.

3. Non-Refundable Cases

• Orders cancelled after preparation or dispatch.
• Incorrect information provided by the customer (e.g., wrong delivery address, contact number).
• Delays caused by customer unavailability at the delivery location.

4. Contact Us

For questions related to refunds or cancellations, please reach out to:

• Drooleo Foods
• Email: contact@drooleo.com
• Hosur, Tamil Nadu, India